This pool is nowhere near finished and looks like it won’t be open until the end of this year! We have cancelled our booking with the horseshoe but have had to pay the first nights fee of $189, which is disgusting. False advertising through as well, as they exclaim that there is a pool. We had several notifications/emails about our upcoming booking at the horseshoe but not any information stating that the pool was still not open. ![]() The staff members blunt response to us was “well you can just cancel”, no sympathy, no customer etiquette, no help. We explained our frustration to the staff member about how the pool was the main reason we chose to book this hotel otherwise we would not have chose this location. We arrived at the horseshoe today (14th July 2023) and upon checking in we asked if the pool was intact now open however the staff member at the reception told us “no it is still under construction”. ![]() We got a response informing us that “yes the pool will be open from June 2023”. DO NOT STAY HERE! Prior to booking this hotel we emailed the horseshoe directly asking if the pool facilities would be open this July 2023.
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